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Lessons learnt

From ‘calling to action’ to getting ‘the action’ – automate as much as you can and reduce attrition


I see some facebook Ads (I won’t be surprised if the same happens across channels open to these ‘culprits’), asking users to make a phone call and listing a name and a telephone number to call. That is so paper age – remember the days we are handed fliers in …

On Agile


some facts about diamonds (and lessons too)


Diamond is the hardest substance known to man. Diamond is an occurrence of Carbon and has the same chemical make up as …

eMail etiquette: Yes, there are some basic expectations


I write a lot of emails and I get a lot emails too. Indeed, in the fast paced, information driven world we live …

Updatedx2: The business model canvass generation tool (Excel template)


Download my excel template from here. Go to this link for a tutorial to guide you in creating your own business model canvass. …

One long telephone call overseas – a short story, not 100% fiction


I stared briefly at the call duration, 59:28. Reached for my ear instinctively. Slowly massaging it. Dissipating the heat from having held …

EbolaaFactsDotCom

Public service announcement!


1. Ebola virus – current outbreak most severe since first case was reported in ’76. The guys at TechCabal rigged together an …

Yes, we do magic…


But not (a lot of) mind reading. First we need to understand the requirements. Yes, you need to tell us what is …

CIO Files


Having spent the better part of the last few months (mentally) as a CIO – not quite officially designated, but have been so indeed, thought …