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From ‘calling to action’ to getting ‘the action’ – automate as much as you can and reduce attrition


I see some facebook Ads (I won’t be surprised if the same happens across channels open to these ‘culprits’), asking users to make a phone call and listing a name and a telephone number to call. That is so paper age – remember the days we are handed fliers in …

On Agile: SCRUM


This piece is yet another installment in my series on Agile methods and mindsets. Each article in the series progressively elaborates on …

On Agile


Traffic


Thus far, I have spent approximately 90 minutes in traffic every day of the last three days – don’t blame me for …

Time for a wearable for the masses? (I)*


Apple has announced its retinue of smart watches. The Curpertino, California based company, which currently has the most cash in its bank …

Project Management: Beyond Microsoft Project! (Updated)


It isn’t quite hilarious when otherwise smart people are fooled into believing project management is simply being able to use Microsoft Project. …

One long telephone call overseas – a short story, not 100% fiction


I stared briefly at the call duration, 59:28. Reached for my ear instinctively. Slowly massaging it. Dissipating the heat from having held …

African Round Table Discussion on CiviCRM


Update: Webinar was successful. You can view my slides below and join the conversation on Kabissa’s website. You can also download the …

Yes, we do magic…


But not (a lot of) mind reading. First we need to understand the requirements. Yes, you need to tell us what is …

IT, a business partner and nothing else


If your aim for the C-Suite is mainly to prove that geeks can become executives too, then you may be in for …