Aspirations—and current expectations—for IT have never been higher. Executives continue to set exacting demands for IT support of business processes, and they see an even larger role for IT in a competitive environment increasingly shaken up by technology disruptions. These are among the results of our sixth annual business technology survey, where we asked executives across all functions, industries, and regions about their companies’ use of, expectations for, and spending on IT. Looking ahead, executives expect IT to create new platforms to support innovation and growth, help guide strategy with data and advanced analytics, and stay on top of possible new roles for mobile devices. For IT leaders, the good news is that along with these higher expectations, most respondents also see a greater willingness to spend more on IT.
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