But not (a lot of) mind reading. First we need to understand the requirements. Yes, you need to tell us what is on your mind. Then we need to verify the underlying business case. Not always our business, but (a) it is a value added service to make all our lives easier, yours mostly and […]
I found this a bit hilarious at first, but truth be told, these are some of the challenges first level support guys are confronted with on a daily basis – and here are some tips on coping!