There is no one way to combat this epidemic. However, the following steps may help one get started: (a) Awareness: Always bear in mind you are swimming in a lot of or even too much information and that this could lead to decision paralysis. (b) Start with the end in mind: Establish before starting your […]
Caring about customers is not something we say. It is something we do. Keeping the customer on long waits at the help desk. Sending out customer facing emails from noreply email address. Not honouring the customers; do not contact mandate. Not resolving the customers problem on he first or second visit. Being dishonest with the […]
Note: This article has been published by: the IIBA – https://www.iiba.org/business-analysis-blogs/design-thinking-in-a-waterfall-world/ Modern Analyst – https://www.modernanalyst.com/Resources/Articles/tabid/115/ID/5617/Design-Thinking-in-a-Waterfall-World.aspx BA Times – https://www.batimes.com/articles/design-thinking-in-a-waterfall-world/ As much as we like to think we are now in a dynamic and agile world, most delivery initiatives are still some shades of agile and all shades of waterfall. These initiatives could have adopted an agile […]
Vanity metrics mean or measure nothing. Well, except to stoke ego of those reporting these vain metrics or used to hide a problem. Whilst saying your company moved goods worth US$ 6Billion in the first quarter of 2020, sounds good to the ears, it really doesn’t say much. Except, if your shareholders have invested in […]
UX is the envelope with which products are delivered. Excellent UX is the package in which customer needs are met, on time, in place, and as expected. UX is how the customer experiences the product or service. The entire journey from discovery to consumption to post consumption. Brilliant UX includes brilliant UI, making the product […]
Technological Singularity – is a hypothetical point in the future when technological growth becomes uncontrollable and irreversible, resulting in unfathomable changes to human civilization (Wikipedia). Many envisage this time as one that will be similar to those depicted in the terminator movies (sadly this author didn’t see any of those movies and this may partly be responsible […]
Originally posted to OrderPaper.NG, the premier digital publication connection citizens of Nigeria with their representatives in parliament. However, reproduced below with slight modifications based on a discussion between some respectable users of the Yoruba language here on my facebook timeline. Growing up, my father taught me to read and write the Yoruba language, in as […]
I have read with some concern the news that the Nigeria Labour Congress (the NLC) is picketing MTN Nigeria and may have damaged equipment and facilities at some of the businesses locations in the country and even threatened staff and may have caused physical injury directly or otherwise to some staff of the corporation – […]
First appeared in the OrderPaper.Ng The Nigeria political space is a theatre of absurdities. Absurdities at a level that will be unbelievable, albeit unconceivable to those from climes dubbed developed democracies. What with a President who seem to have been asleep for the better part of the three years he has been in office for; and […]
I see some facebook Ads (I won’t be surprised if the same happens across channels open to these ‘culprits’), asking users to make a phone call and listing a name and a telephone number to call. That is so paper age – remember the days we are handed fliers in traffic and we have to […]
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