Risk and luck are both out of our hands
Risks and Luck are two sides of the same coin, sometimes the same exact same side of the same coin but viewed from different angles, or at different times of the day or an epoch or with varying contexts. Whilst I am firmly of the opinion that all causes have an effect and that studying […]
Do you care eough?
Caring about customers is not something we say. It is something we do. Keeping the customer on long waits at the help desk. Sending out customer facing emails from noreply email address. Not honouring the customers; do not contact mandate. Not resolving the customers problem on he first or second visit. Being dishonest with the […]
Hiked the Walter Sisulu Botanical Gardens Geological Trail
Date was 7th August, 2021. A group of us, three friends, kept our promises to each other to hike the trail – the Walter Sisulu Botanical Garden’s Geological Trail. It was fun – as walking up a mountain can be. A steep climb at first – hearts racing, knees trembling, the thought of turning back […]
Ilé tí a bá fi ito mo
Originally posted to OrderPaper.NG, the premier digital publication connection citizens of Nigeria with their representatives in parliament. However, reproduced below with slight modifications based on a discussion between some respectable users of the Yoruba language here on my facebook timeline. Growing up, my father taught me to read and write the Yoruba language, in as […]
What if I have been had?
So I took my bicycle in for service earlier today and the experience left me wondering. The technician accepted the bicycle and then told me to leave my name and phone number on a piece of paper, so he can call me tomorrow when the bike is ready for collection. There is No records of […]
On Agile
Traffic
Thus far, I have spent approximately 90 minutes in traffic every day of the last three days – don’t blame me for whining, I am used to driving against the general flow of traffic until this past Monday. As there are approximately 240 work days in a year, my projection for the next 12 months, […]
eMail etiquette: Yes, there are some basic expectations
I write a lot of emails and I get a lot emails too. Indeed, in the fast paced, information driven world we live in today, email as well as other electronic communication methods and channels have become default. However, unlike face to face communication, the reader of an email usually have to depend on the written […]
One long telephone call overseas – a short story, not 100% fiction
I stared briefly at the call duration, 59:28. Reached for my ear instinctively. Slowly massaging it. Dissipating the heat from having held the mobile phone against it for so long. Funny, I didn’t even feel the phone heating up and warming up my ear. But I did feel the discomfort, or so I thought. Next […]
Yes, we do magic…
But not (a lot of) mind reading. First we need to understand the requirements. Yes, you need to tell us what is on your mind. Then we need to verify the underlying business case. Not always our business, but (a) it is a value added service to make all our lives easier, yours mostly and […]