Conversations is something I have wanted to do for some time. I am quite curious about a lot of things. I tinker with the thoughts of others by asking soul-searching questions of them. And I often leave comments on people’s opinions, social/economic/religious developments and whatever else crosses the path of my fancy. Oftentimes, these get […]
General observation: Each time I travel, I bring with mementoes (usually inexpensive) gifts for each person in the household as well as friends and family. Something to tell them they were on my mind during my trip. My wife does the same. My closest friends do the same. I have observed my siblings do the […]
We don’t have forever. So: Do it now. Quicken the pace. Take the trip. Propose to her. Start the savings account. Dip your feet in the pool. Buy and complete that course. Read that book. Lay that foundation. Sip that wine. Ask that question. Lift that weight. Crack that joke. Write that code. Teach that […]
Yeah – I know that quip so well. Make your weakness sound like a strength wearing a veil. So we go: I am a workaholic. I know I should do more to balance work and life, but I can not just stop myself whenever I have a deadline. Truth is, a lot of people have […]
Simon Sinek’s Golden Circle works as a good framework to guide the work of product teams. Starting with the core vision/value of the business (and/or product) – the value we seek to create – and tying this with a eloquent approach to HOW we enable the value creation process in the hands of our customers, […]
To be right. To win. To be the reigning star of the minute. Winning, being right all the time, being seen as the star of the moment, all have benefits. At a minimum, we are flooded with the good hormone: dopamine; in the instant. But at what cost? The cost of burning important bridges? Of […]
All actions have a resulting reaction. It is a fundamental law of life and well entrenched in the laws of Physics. The witty clapback. The recoil of the gun. The sudden forward movement of the human head when a car comes to a sudden stop. Customer walking away after a terrible experience. The customer using […]
Elasticity is the characteristic of materials, allowing them return to form after a measure of stress. Think of elastic bands – you stretch them (stress) and they return to form (when you ease off the stress/stretching event). But every material has a point, which when stressed past, deformity – loss of form integrity – sets […]
Caring about customers is not something we say. It is something we do. Keeping the customer on long waits at the help desk. Sending out customer facing emails from noreply email address. Not honouring the customers; do not contact mandate. Not resolving the customers problem on he first or second visit. Being dishonest with the […]
For the most part, I didn’t set out to be a thoughtful person. It came natural. A consequence of trying to be a decent human. I recall one of my first experiences of being called thoughtful. My friend, who was quite older sent me a message that he has lost his father. Tradition demands a […]
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