Do you care eough?
Caring about customers is not something we say. It is something we do. Keeping the customer on long waits at the help desk. Sending out customer facing emails from noreply email address. Not honouring the customers; do not contact mandate. Not resolving the customers problem on he first or second visit. Being dishonest with the […]
Something on thoughtfulness
For the most part, I didn’t set out to be a thoughtful person. It came natural. A consequence of trying to be a decent human. I recall one of my first experiences of being called thoughtful. My friend, who was quite older sent me a message that he has lost his father. Tradition demands a […]
Hiked the Walter Sisulu Botanical Gardens Geological Trail
Date was 7th August, 2021. A group of us, three friends, kept our promises to each other to hike the trail – the Walter Sisulu Botanical Garden’s Geological Trail. It was fun – as walking up a mountain can be. A steep climb at first – hearts racing, knees trembling, the thought of turning back […]
There are two sides to a coin, six to a cube…
Indeed, it won’t be in our generally accepted definition of a coin if it has one side or three, or four, or ten sides. It will be something else. It won’t be a cube, if it only has 5 sides, or 25. That is the power of context. Of convention. Of what has been agreed. […]
Microsoft Edge
I went from being a Firefox adherent for many years to being a Chrome lover. Internet Explorer was relegated to the backseat of testing web products I worked on (whilst, always, imagining why anyone was using internet explorer). I was exclusive with Chrome for more than a decade. Yes, I looked with side eye and […]
What do you want to change and why?
What do you want to change (challenge, modify, improve, destroy – the list goes on) and why? Is it because the change is within your power? Or because it helps moves society forward? Or because It helps build culture? Will your change add to the commonwealth? And contribute to the general good? Will the change […]
Can water go uphill?
With a need. With an understanding of how water flows and the rules that guide the flow. With determination. Water can be made to go in any direction other than that dictated by nature. In doubt? For the need of using water as energy source, man created dams. For the need of creating artificial rain, […]
Know the audience: Segment and target
Comedians know this. They know that failing to reach a room and convert them is failure. A bomb! The best of them, those we know and hear about. Have for the most part developed techniques for reading and understanding the room. Whilst it is advantageous that you know everyone in the room and their preferences […]
A thing or two about vanity metrics
Vanity metrics mean or measure nothing. Well, except to stoke ego of those reporting these vain metrics or used to hide a problem. Whilst saying your company moved goods worth US$ 6Billion in the first quarter of 2020, sounds good to the ears, it really doesn’t say much. Except, if your shareholders have invested in […]
To the caves we returned: The state of affairs of election results in Nigeria. And possible next step?
I have been left in a lurch all weekend, with no official or parallel consolidated view of the election results from the Nigerian general elections held this past Saturday. Given all the sophistication of the people of Nigeria, it is her complexities that bothers the more than casual observer. With millions of internet users (actual […]